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This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed and personalized service interactions.
Responsibilities
Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
Enhance product and process knowledge through continuous training on new skills, systems, and resources
Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
Utilize digital tools consistently to support customer interactions and onboarding processes
Other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED (Required)
12 months of customer service and/or sales experience, retail environment (Preferred)
Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
Provide superior customer service, building loyalty and customer satisfaction (Required)
At least 18 years of age
Legally authorized to work in the United States
Nice-to-haves
12 months of customer service and/or sales experience, retail environment
