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NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
The Consultant Engineer role is responsible for the configuring, installing, troubleshooting and repairing offerings technical solutions for our customers.
Responsibilities
Design, deployment, configuration, troubleshooting and migration of Juniper Networks solutions, including knowledge of JunOS, Juniper Mist deployment methodologies, and advanced to expert knowledge of Juniper Route/Switch and Wireless Solutions.
Responsible for work assignments from Project Managers and/or technical leaders
Work with and develop expertise in many enterprise data infrastructure products from one or more of the following vendors: Juniper, Aruba, Cisco, Palo Alto, Meraki, Fortinet
Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
Attending seminars as requested by the Professional Services Management Team.
Travel: To Customer sites as needed. Access to a vehicle is required.
Interact with clients to resolve any issues before, during, or after service engagements.
After hours/weekend trouble escalations and scheduled work when needed.
Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
Acquire technical certifications per training plan.
Support presales with solution scoping
Offering development, validating new solutions and creating technical runbooks
Mentoring junior technical resources
Other responsibilities as assigned.
Requirements
7+ years of experience that is directly related to the duties and responsibilities specified.
Architect experience with the ability to collect and develop business and technical requirements.
Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
Demonstrated verbal and written communication skills and the ability to multitask are essential.
Comfortable, poised, and affable with customers from end users to senior level executives.
Candidates must have strong interpersonal as well as analytical troubleshooting skills.
Ability to travel to client premises if needed.
Ability to work evenings and weekends as required during client cutovers.
Must be able to effectively work in a team environment.
Organizational skills and multitasking are required for independent work.
Excellent verbal and written communication skills.
Must have reliable transportation.
Must supply reliable cell phone.
Advanced to expert knowledge of Juniper: MIST, Switch. Security and Wireless Solutions necessary
Nice-to-haves
Bachelor’s degree preferred.
At least one major vendor certification (JNCIP-ENT, JNCIE-ENT, JNCIP-MistAI, CCNP, CCIE, PCNSE, Aruba Professional or Expert)
Benefits
At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
