Customer Care Representative Located in Arizona and Nevada
Location: Remote | Job Type: Full-Time
Schedule: Shifts may include evenings and weekends
Compensation: Competitive pay + shift differentials for nights/weekends
Why Join Us?
At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.
What Sets Us Apart:
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Benefits from Day One – Medical, dental, vision, and more
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Paid Time Off – Including holidays
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Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
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Comprehensive Training – Paid virtual training to set you up for success
What You’ll Do:
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Handle inbound customer calls and/or e-mails with empathy and professionalism
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Resolve issues, answer questions, and provide proactive solutions
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Document interactions and follow up as needed
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Participate in special projects and adapt to evolving priorities
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Deliver a WOW experience on every call—customers should hear your smile!
Note: This role does not involve cold calling, sales, or contract upgrades.
What We’re Looking For:
Work Environment:
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Full-time, 40 hours/week
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Shifts may vary and include weekends and holidays
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Must be available to work as late as 9 PM EST
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Periodic shift bids determine schedules based on business needs
Ready to Make a Difference?
If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!
