Interaction Designer

Forge Experience Design partners with Canadian government agencies to modernize legacy systems and translate complex policy into digital experiences that work. We specialize in UX service design, user research, and interaction design — reducing project risk, accelerating delivery, and building stakeholder confidence across federal and provincial government.

The Role

Contract · Remote · BC preferred

You'll work under our Design Principal on an active government contract — doing the execution layer: flows, wireframes, research facilitation, and getting designs through to build without losing the logic. Consistent work that fits around other commitments.

What you'll do

— Own information architecture and interaction logic for complex, multi-step government services

— Design user flows, decision trees, error states, and edge cases with the same rigour as primary flows

— Build component-level design in Figma, aligned to GC or BC Design System standards

— Translate research findings and policy constraints into annotated, build-ready specifications

— Support and sometimes lead user research sessions - interviews, usability tests, co-design workshops

— Work directly with developers during build - answer questions, review implementations

What we're looking for

— 3–6 years in interaction or UX design with a portfolio showing complex flow work

— Experience on transactional services: multi-step forms, authenticated portals, case management tools

— You've shipped. You know what it's like when a developer asks a question your spec didn't answer

— Strong Figma: auto-layout, component variants, interactive prototypes, annotations

— Familiarity with WCAG 2.1 AA as a design input, not a post-hoc checklist

— Government or regulated-industry experience preferred

— Background in a human-centred discipline an asset: cognitive science, psychology, behavioural science, kinesiology, or similar